Last Updated: 06 June 2023

PLEASE READ THESE POLICIES CAREFULLY BEFORE USING THIS WEBSITE. By using this site, you agree to the terms of our policy. If you do not agree to any part of these terms, please do not use this website.

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


What our Privacy Policy Covers
This Privacy Policy covers any personal information that Vietjet Aviation Joint Stock Company (“Vietjet”) obtains from you when you use services on our site. This policy does not cover the practices of companies that Vietjet does not own or control, or the actions of people that Vietjet does not employ or manage.


What Personal Information is Collected
Depending on how you use this website, we may ask you to share personal information with us. Whether you choose to give Vietjet information is completely up to you, but take note that if you withhold information, you may not be able to use some of our services.


When Personal Information is Collected
Vietjet will ask you for information, including some personal information, if you buy something on www.vietjetdutyfree.com, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of www.vietjetdutyfree.com.

How Vietjet Protects Your Information
We realise that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.


How Vietjet Uses Your Personal Information
Vietjet collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes.


How to Avoid Receiving Newsletters and Other Materials
WWe use e-mail addresses to send out newsletters and other announcements with information about new products, gifts and special features. When you register, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list.


Who Views Your Personal Information
Vietjet may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.

Some personal information is stored on servers owned by Vietjet and only Vietjet authorised personnel has the right to access this information.

We currently share aggregate information about our customers with advertisers and marketing partners. This information does not identify individual users.

Personal information may be disclosed if required by law.

Vietjet does not currently sell or license personal information. Before selling or licensing your personal information, we will post a notice in this Privacy Policy and on our home page.

At this time, Vietjet does not share any personal information with its affiliates. It is possible that this policy will change in the future. If we do decide to share information with our affiliates, we will post a notice in this Privacy Policy and on our home page.


Use of Clickstream Data
We have included clickstream data on some of our web pages. Vietjet uses clickstream data to transfer data (such as purchase and site usage history). Vietjet may provide this data to companies that assist Vietjet in data research and analysis; these companies are prohibited from using this data for any other purpose. The analysis and research helps Vietjet to determine customer preferences and improve offerings. Vietjet may also rely upon third parties to assist with the use and implementation of the clickstream data.


Minors
Our website cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided with Customer Data without parental or guardian consent, the parent or guardian should contact us to remove the relevant Customer Data and unsubscribe them.


Cookies on the website
We collect some anonymous information about how you use the site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our website, what pages you view, and where you go after you leave the site. The cookies track your computer, not you. They are not connected to any personal information about you. If you would like more information about cookies and how they work, click here.