What is pre-order and how do I make use of it?
The pre-order service provides you with the convenience to order your favourite products online, from the comfort of your home. Your pre-ordered items will be reserved and made available for your collection on all your VietjetAir international flights departing Tan Son Nhat airport (SGN) with the flight time three (3) hours and above.

Pre-orders can be made on flights up to 90 days in advance. There are also exclusive pre-order items only available on www.dutyfreevietjet.com for your selection.

For Vietjet flights, please pre-order your items at least 48 hours prior to the flight on which you wish to receive your order. All Vietjet international flights departing Tan Son Nhat airport (SGN) are eligible except for flights time below 3 hours.

Upon checking out, simply fill in your flight details and make payment to complete the transaction.

What are the available modes of payments for my pre-order purchase?
The following credit cards and debit cards will be accepted for payment – VISA, MasterCard, American Express and JCB

Can I collect my pre-ordered items on both inbound and outbound flights?
Pre-ordered items are available for collection on all international flights departing or arriving from/into Tan Son Nhat (SGN) with the flight time three (3) hours and above. Pre-orders can be made on flights up to 90 days in advance.

Will there be any delivery charges for pre-order?
There will be no delivery charge for collecting the items you pre-ordered onboard your selected flight with us.

Are all items available for pre-order?
All items listed on website are available for pre-order and collection on your next Vietjet international flight. Some of these items are exclusive premium products available only for pre-order and not available for In-flight Sales on Vietjet flights.

What documents do I need to present to the cabin crew on board in order to collect my pre-order items?
Passenger with Dutyfree orders has flight changes within 48 hours before the old departure time (STD), your order will automatically updated on new itinerary.

Passenger with Dutyfree orders has flight changes within 48 hours prior to the old departure time (STD), please refer to the Terms and Conditions of Dutyfree or contact our Customer Service [email protected].

What happens to my pre-order if my flight is cancelled?
If a flight is canceled by Vietjet, please notify our Customer service immediately by sending an email to [email protected] for a refund. We will need 3 calendar days to process the request.

Can I pre-order for everyone in my itinerary or place more than one order for the same flight?
Yes, one booking number can include more than one order, you may place a pre-order for people in your itinerary. Be sure to take note of Customs Allowance restrictions that may apply. Information on Customs Allowances Policies can be found here.

How can I make changes to my order?
Vietjet is unable to make any changes to the original order. A new additional submission is necessary.

What if I receive the wrong order?
It is the responsibility of the passenger to check the items presented upon receipt. If you find the wrong order, please do not receive the products, do not sign the Items handover form, and send feedbacks to email [email protected] for a refund. Once you sign the Items handover form between the cabin crew and you, Vietjet is not responsible for refund, exchange or return of orders.

What is the return and refund policy?
Vietjet guarantees that every Product is in good condition at the time of purchase. Liquids, gels and food products may not be returned if they have been opened. Alcohol cannot be returned due to government regulations. If item is found defective, you must record the product’s condition and accompanied by proof of purchase within 30 days of receipt. Vietjet will at its discretion either exchange or refund the Product within 30 days upon received feedback. All purchases using any form of vouchers are non-refundable and non-exchangeable.